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Madison County Transportation Authority (MCTA) is a non-profit organization that provides transport services to the citizens of Madison County. We work with county agencies, medical facilities, and food providers to provide coordinated transportation efforts for residents in need of services. MCTA provides to originating services in Madison, and Buncombe counties. The agency is also ADA compliant for those who need non-emergency medical transport and mobility device transport. |
Providing Excellence In Transportation Services |
Eligibility and Registration
Residents of Madison County should be eligible for MCTA services, with a few exceptions. The best way to determine eligibility is to call MCTA at (828)-649-2219, and speak to the office staff to answer any questions and register for service.
Scheduling a Trip
Van Schedule for Meal Sites
Required Advance Scheduling
Residents of Madison County should be eligible for MCTA services, with a few exceptions. The best way to determine eligibility is to call MCTA at (828)-649-2219, and speak to the office staff to answer any questions and register for service.
Scheduling a Trip
- Upon registration, trips may be scheduled between the hours of 8am-4:30pm, Monday through Friday. Note, since drivers and vans must be back at MCTA by 4:30pm, MCTA is unable to provide rides to Buncombe County for appointments later than 2pm. Please call (828)-649-2219 to schedule a trip and obtain essential information that you will have to provide to the MCTA driver.
Van Schedule for Meal Sites
- Nutrition Sites: Monday, Tuesday, Wednesday, and Friday
Required Advance Scheduling
- Transportation services to the sites below must schedule trips in advance
Medical Facilities |
Post Office |
Senior Centers |
Monthly YMCA Food Program (DSS Parking Lot) |
Meal Sites |
Banks |
Beacon of Hope |
Box Stores |
Neighbors in Need |
Salvation Army |
Grocery Stores |
Other Related Sites |
Medicaid Transportation
- Non-Emergency Medical Transportation (NEMT) is provided by MCTA through Madison County Transportation Authority. Note, all NEMT trips must be scheduled through DSS. If you have Medicaid, please call (828)-649-2711 to determine eligibility and schedule your trip.
Transportation Notices
- MCTA operates on a Curb to Curb Service: We pick you up at the curb and drop you off at the curb of your destination
- If you’re traveling with a child, you must bring the appropriate car/booster seat
- No child under 18 may be transported without a parent or guardian
- If you have a certified service animal, you must let our dispatch office know prior to boarding transport
Title VI Public Notice of Rights
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The United States Department of Transportation (DOT) ensures full compliance with Title VI of the Civil Rights Act of 1964 by prohibiting discrimination against any person on the basis of race, color or national origin in the provisions of benefits and services resulting from federally assisted programs and activities. Any person who believes the MCTA has violated his or her Title VI protections, or would like additional information regarding the statutes or about our Title VI Plan, should contact the MCTA at 828-649-2219 or email MCTA Transportation Director at [email protected] To view MCTA's complete Title VI Plan or to submit a Title VI Complaint Form refer to the "Forms and Policies" section below. |
Non-Discrimination: Your Rights Under Title VI of the Civil Rights Act of 1964
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Reasonable Modification Public Notice
Madison County Transportation Authority is committed to ensuring a reliable, accessible experience for all customers. If, due to a disability, you are not able to fully use MCTA’s programs and services because of a policy or procedure that has been established, you may submit a request for a modification of the policy or procedure. To request a modification, complete a request for modification form which is available online at or by calling 828-649-2219. All requests for reasonable modifications to Madison County Transportation Authority’s policies or procedures will be considered on an individual basis. Please note that MCTA may be unable to accommodate requests for modifications which would: (1) result in a fundamental alteration to the nature of the service; (2) create a direct threat to the health or safety of others, and; (3) create an undue financial or administrative burden. Requests for modifications might also not be granted if the director determines that the service can be fully utilized without the requested change. In the event that a barrier to access exists, but the requested modification cannot be granted, MCTA will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.
Madison County Transportation Authority is committed to ensuring a reliable, accessible experience for all customers. If, due to a disability, you are not able to fully use MCTA’s programs and services because of a policy or procedure that has been established, you may submit a request for a modification of the policy or procedure. To request a modification, complete a request for modification form which is available online at or by calling 828-649-2219. All requests for reasonable modifications to Madison County Transportation Authority’s policies or procedures will be considered on an individual basis. Please note that MCTA may be unable to accommodate requests for modifications which would: (1) result in a fundamental alteration to the nature of the service; (2) create a direct threat to the health or safety of others, and; (3) create an undue financial or administrative burden. Requests for modifications might also not be granted if the director determines that the service can be fully utilized without the requested change. In the event that a barrier to access exists, but the requested modification cannot be granted, MCTA will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.
Forms and Policies
Transit Advisory Board
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Transit Advisory Board Meeting: Third Thursday of March, June, September, and December at 3:00pm
Members contact information will be provided upon request
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All meetings will be held on site at Madison County Transportation Authority, located at 387 Long Branch Rd. Marshall, NC 28753. Agendas will be provided prior to meeting dates.
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* Further details about transportation services can be found by clicking here
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MCTA reserves the rights to revise, cancel, or reschedule trips as necessary to ensure the safety of clients and vehicle operations in the event of inclement weather.
If any decision is made to suspend, reduce, or delay MCTA operations, please refer to the following options below:
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Day of Week |
Open |
Close |
Monday |
8:00am |
4:30pm |
Tuesday |
8:00am |
4:30pm |
Wednesday |
8:00am |
4:30pm |
Thursday |
8:00am |
4:30pm |
Friday |
8:00am |
4:30pm |
Saturday |
Closed |
Closed |
Sunday |
Closed |
Closed |
Martin Luther King Jr. Day |
Independence Day |
Thanksgiving Day |
Christmas Day |
Good Friday |
Labor Day |
Day After Thanksgiving |
Day After Christmas |
Memorial Day |
Veterans Day |
Christmas Day |
New Year's Day |
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Director: Daniel Metcalf
[email protected] Phone: 828-649-2219
Fax: 828-649-9365 TDD/TYY 800-735-2962 387 Long Branch Road
Marshall, NC 28753 |
Contact Madison County Transportation Authority: |