The following information is asked on each and every 9-1-1 Call:
Address/Location
Telephone Number
Name
Nature of the Emergency
Why am I being asked specific questions?
The Telecommunicator may only have one opportunity to gather information about the emergency. It is important to get as much information as possible.
Based on your answers, a more appropriate dispatch of emergency personnel may be required.
It is important that the Telecommunicator verifies all addresses and telephone numbers to make sure help is sent to correct location, as well as having a valid contact number to call back if necessary.
Is help being sent while I am answering questions?
Yes the 9-1-1 Center uses a Computer Aided Dispatch (CAD) program, which allows the Telecommunicator to enter information and send the call in a timely manner while asking further questions.
There is absolutely no delay in sending help while you continue to answer questions.
While you are on the line answering questions about the emergency, a Telecommunicator is dispatching and sending appropriate help.
