|
Volunteer Line: 828-649-1815
|
EOC/Assistance Line: 828-649-1955
|
Madison County Helene Updates
Please check our county YouTube Channel or Emergency Management Facebook for latest updates.
Important Updates from the County 10/11/2024:
A FEMA Disaster Survivor Assistance team here to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance will be stationed at the following locations at these dates and times:
October 12, 2024
October 13, 2024
*Door to door visits will begin the week of October 14, 2024
COUNTY/AREA SERVICES:
Madison County Schools will resume on Wednesday, October 16 on a two-hour delay. There will also be a two-hour delay on Thursday and Friday to give bus drivers plenty of light for the commute. On Monday, October 21, the regular schedule will resume.
Mars Hill University will reopen with classes on October 14.
Most County offices will reopen on October 14 on their regular schedules. The Tax Department will be closed until October 21 to continue to provide statistical support to the county following this crisis. Most phones
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall, Hot Springs, and Alexander street-mail deliveries. A Marshall mobile post office is located at the Farm Bureau office on US 25/70, and a mobile post office in Hot Springs is located near the US Post office site.
Early Voting:
Early voting begins on October 17 as scheduled. It ends November 2.
Early Voting locations: Beech Glen, Hot Springs Senior Meal Site, AB Tech Madison campus
FOOD DISTRIBUTION AND GROCERIES:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week. There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
There will be a drive thru with FREE refrigerated food pickup at Cooperative Extension baseball field parking lot Saturday from 10-5 PM until they run out! Ham and Cheese on Pretzel Bun - Peanut butter and Jelly Sandwich with fruit cup -
Beef Sausage Bites and Cheese Cup - Apple Parfait Vanilla Yogurt Granola Cup. Stock up for school and work lunches!
Community Center and Church List (updated):
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
SUPPORT SERVICES:
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Replacement benefits have automatically been loaded to your EBT card.
Medicaid:
The North Carolina Department of Health and Human Services is working with state, federal and local partners to help North Carolinians impacted by Hurricane Helene access needed health care. NC Medicaid has been granted additional temporary changes to help with continued care during recovery efforts.
Federal flexibilities are active statewide from Sept. 25, 2024, through the end of the Hurricane Helene Public Health Emergency declaration for North Carolina and are intended to support Hospitals, Psychiatric Hospitals, Critical Access Hospitals, including Cancer Centers and Long-Term Care Hospitals so that they can ensure:
Detailed information on the flexibilities can be found in the Oct. 4, 2024, press release, Additional Temporary Flexibilities in Place for Medicaid Beneficiaries Due to Hurricane Helene Devastation.
Additional detail, including the list of waivers approved by Centers for Medicare & Medicaid for North Carolina can be found in the Provider Bulletin Reminder to Providers on Hurricane Helene Approved Waivers for North Carolina issued Oct. 4, 2024.
Unemployment Information:
You may qualify for Disaster Unemployment Insurance. Individuals can go online to the NC Division of Employment Security and file a claim at des.nc.gov or call the DUA Hotline 919-629-3875. Madison NC Works at AB Tech Madison is available to answer questions and assist.
DISASTER ASSISTANCE:
Madison County Inspections:
We understand that the recent hurricane has caused significant hardship for many in our community, and our hearts go out to those who have suffered severe damage or loss of their homes. In response, building inspectors will be visiting neighborhoods to assess the condition of structures. Our goal is to ensure safety and help guide the rebuilding process. We deeply appreciate your patience and cooperation during this challenging time. If you have any questions or need assistance, please reach out to the Madison County Development Services Department (828-319-5003). Remember, you are not alone, and we are here to support you as we work together to rebuild our community. Stay safe and take care.
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Be Careful of Fraud:
Be aware that FEMA reps all wear a hard laminated id card. Ask for the official id if you are approached by someone stating they are from FEMA or wearing FEMA clothing. They should be able to produce their official id. The official FEMA and disaster assistance sites all end in .gov. Sites that end in .org or .com, etc. are not actually FEMA. Be mindful of sharing your personal information.
ANIMAL CARE:
Farmers:
State Help for Farmers and Pet Owners:
The N.C. Department of Agriculture and Consumer Services has activated its hotline to connect farmers with resources that can assist with damage and other agricultural emergencies related to the storm. The toll-free number is 1-866-645-9403. A live operator will be available on the hotline between 8 a.m. and 5 p.m.
A FEMA Disaster Survivor Assistance team here to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance will be stationed at the following locations at these dates and times:
October 12, 2024
- In Rollins (481 Rollins Rd.) – 9-5
- Ebbs Chapel (281 Laurel Valley Rd.) – 9-5
October 13, 2024
- **UPDATED - Hot Springs Senior Meal Site (356 Northwest US 25/70) – 9-5
- Downtown Marshall Courthouse (2 N. Main Street) – 9-5
*Door to door visits will begin the week of October 14, 2024
COUNTY/AREA SERVICES:
Madison County Schools will resume on Wednesday, October 16 on a two-hour delay. There will also be a two-hour delay on Thursday and Friday to give bus drivers plenty of light for the commute. On Monday, October 21, the regular schedule will resume.
Mars Hill University will reopen with classes on October 14.
Most County offices will reopen on October 14 on their regular schedules. The Tax Department will be closed until October 21 to continue to provide statistical support to the county following this crisis. Most phones
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall, Hot Springs, and Alexander street-mail deliveries. A Marshall mobile post office is located at the Farm Bureau office on US 25/70, and a mobile post office in Hot Springs is located near the US Post office site.
Early Voting:
Early voting begins on October 17 as scheduled. It ends November 2.
Early Voting locations: Beech Glen, Hot Springs Senior Meal Site, AB Tech Madison campus
FOOD DISTRIBUTION AND GROCERIES:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week. There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
There will be a drive thru with FREE refrigerated food pickup at Cooperative Extension baseball field parking lot Saturday from 10-5 PM until they run out! Ham and Cheese on Pretzel Bun - Peanut butter and Jelly Sandwich with fruit cup -
Beef Sausage Bites and Cheese Cup - Apple Parfait Vanilla Yogurt Granola Cup. Stock up for school and work lunches!
Community Center and Church List (updated):
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
- Abundant Mercy Church - 6180, 3574 NC-213, Marshall – M-F 10-2
- Antioch Methodist Church - 44 Grassy Creek Rd, Hot Springs – M-F 12-5
- Beacon of Hope – 5111 US 25/70- M-F 12-4 – Food, pet food, and other supplies
- California Creek Baptist Church – 5131 Alt US 23, Mars Hill, NC 10am-4pm M, W, Fri-Sun
- Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available – Daily – 8am-4pm
- Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill – 9-5 M-Sat - food, water, diapers, formula, wipes, bottles, hygiene items, feminine products, adult diapers, cleaning supplies, dog and cat food, and clothing
- Enon Baptist Church – 174 Ammons Branch Rd. – Tues and Thurs 12-4
- Foster Creek Baptist Church – 10710 Big Laurel Rd. 9-5 M-F
- Freedom Christian Church – 7350 US 25/70 Bypass, Marshall – 10am-5pm – hygiene, blankets, clothes, paper towels, TP, utensils, cleaning supplies, diapers, wipes, water, pet food, canned goods, snacks, drinks, non-perishable food, formula, baby water
- Laurel Community Center - 4100 NC 212 Hwy., (Shelton Laurel) Marshall – 8am-8pm - food, supplies and water available
- Little Ivy Baptist Church – 1053 Crossroads Pkwy., Mars Hill – 9am-8pm M-F – breakfast, lunch and dinner served – canned foods, snacks, diapers, formula, first aid, cleaning supplies, prepackaged items and milk and eggs, if available
- Mars Hill Baptist - 67 N Main St, Mars Hill – 8am until dark - water/ cleaning supplies/ can goods / personal items / hygiene/ lunch meal daily
- Revere-Rice Community Center – 3980 Revere Rd., Marshall – 11am-2pm – M-Sat
- Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs – 11-5 daily - food, pet food, water, and livestock feed and hay
- St. Andrew Catholic Church - 149 Brook St, Mars Hill – 10-2 – food, water, baby supplies, cleaning supplies, and blankets
- Vision Missionary Baptist Church – 386 Phillips Valley Rd., Mars Hill – 1-5pm M-Sat
- Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water
SUPPORT SERVICES:
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Replacement benefits have automatically been loaded to your EBT card.
Medicaid:
The North Carolina Department of Health and Human Services is working with state, federal and local partners to help North Carolinians impacted by Hurricane Helene access needed health care. NC Medicaid has been granted additional temporary changes to help with continued care during recovery efforts.
Federal flexibilities are active statewide from Sept. 25, 2024, through the end of the Hurricane Helene Public Health Emergency declaration for North Carolina and are intended to support Hospitals, Psychiatric Hospitals, Critical Access Hospitals, including Cancer Centers and Long-Term Care Hospitals so that they can ensure:
- People can receive emergency medical treatment.
- There are places to provide hospital care to people.
- There are people to provide health care.
- Telemedicine is available.
- Hospitalized patients have continuity of care.
- People can get the care they need in a long-term care or skilled nursing facility.
- Acute care patients can stay longer.
- Patients get the care they need in the best environment.
- People with intellectual disabilities being cared for in facilities continue to receive services.
- People have the medical equipment and medicine they need.
Detailed information on the flexibilities can be found in the Oct. 4, 2024, press release, Additional Temporary Flexibilities in Place for Medicaid Beneficiaries Due to Hurricane Helene Devastation.
Additional detail, including the list of waivers approved by Centers for Medicare & Medicaid for North Carolina can be found in the Provider Bulletin Reminder to Providers on Hurricane Helene Approved Waivers for North Carolina issued Oct. 4, 2024.
Unemployment Information:
You may qualify for Disaster Unemployment Insurance. Individuals can go online to the NC Division of Employment Security and file a claim at des.nc.gov or call the DUA Hotline 919-629-3875. Madison NC Works at AB Tech Madison is available to answer questions and assist.
DISASTER ASSISTANCE:
Madison County Inspections:
We understand that the recent hurricane has caused significant hardship for many in our community, and our hearts go out to those who have suffered severe damage or loss of their homes. In response, building inspectors will be visiting neighborhoods to assess the condition of structures. Our goal is to ensure safety and help guide the rebuilding process. We deeply appreciate your patience and cooperation during this challenging time. If you have any questions or need assistance, please reach out to the Madison County Development Services Department (828-319-5003). Remember, you are not alone, and we are here to support you as we work together to rebuild our community. Stay safe and take care.
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
- Take numerous photos of everything damaged before cleanup
- If you dispose of any items, you MUST maintain a list of everything that is disposed with an estimated value and where it was disposed of.
- Create an inventory of what was lost with estimated date of purchase and amounted paid
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Be Careful of Fraud:
Be aware that FEMA reps all wear a hard laminated id card. Ask for the official id if you are approached by someone stating they are from FEMA or wearing FEMA clothing. They should be able to produce their official id. The official FEMA and disaster assistance sites all end in .gov. Sites that end in .org or .com, etc. are not actually FEMA. Be mindful of sharing your personal information.
ANIMAL CARE:
Farmers:
- For losses - Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email at [email protected]. He will have a box at his office to drop off information. FSA applications will open 10/15/24
- Appalachian Sustainable Agriculture Project (ASAP) has resources if you were impacted by Helene - https://asapconnections.org/farmer-resources/emergency-relief/
State Help for Farmers and Pet Owners:
The N.C. Department of Agriculture and Consumer Services has activated its hotline to connect farmers with resources that can assist with damage and other agricultural emergencies related to the storm. The toll-free number is 1-866-645-9403. A live operator will be available on the hotline between 8 a.m. and 5 p.m.
Important Updates from the County 10/10/2024:
A FEMA Disaster Survivor Assistance team here to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance will be stationed at the following locations at these dates and times:
October 11, 2024
FREE NEW TWIN MATTRESSES– Distribution at 317 Printpack Ln – between 10am-12pm (or until they are gone)
FOOD DISTRIBUTION AND GROCERIES:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week.
There will be a drive thru with FREE fresh produce on the ballfield at the Cooperative Extension/fairgrounds – while supplies last – apples, onions, potatoes, tomatoes, radishes, kiwi, and maybe some melons.
There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
Community Center and Church List (updated):
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
Groceries:
Ingles in Marshall and Mars Hill are both accepting debit cards now for food and gas. Has produce and dairy. No meat and no frozen.
Walmart is accepting debit cards. No cash back.
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments, community centers, and at Cooperative Extension. Pallets of water can be picked up at the fairgrounds by community organizations.
Senior Meal Sites:
The following meal sites will be open – Marshall, Shelton Laurel (open M-F 8-8, possible Sat), Center Community, Upper Laurel, Spring Creek, Hot Springs, Beech Glen
SUPPORT SERVICES:
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Replacement benefits have automatically been loaded to your EBT card.
USDA has approved a waiver for Madison County for the 10-day reporting requirement for food purchased with FNS benefits as detailed on the form. The waiver is in effect through October 26, 2024 so those applying for replacement benefits would need to do so by that date.
Medicaid:
The North Carolina Department of Health and Human Services is working with state, federal and local partners to help North Carolinians impacted by Hurricane Helene access needed health care. NC Medicaid has been granted additional temporary changes to help with continued care during recovery efforts.
Federal flexibilities are active statewide from Sept. 25, 2024, through the end of the Hurricane Helene Public Health Emergency declaration for North Carolina and are intended to support Hospitals, Psychiatric Hospitals, Critical Access Hospitals, including Cancer Centers and Long-Term Care Hospitals so that they can ensure:
Detailed information on the flexibilities can be found in the Oct. 4, 2024, press release, Additional Temporary Flexibilities in Place for Medicaid Beneficiaries Due to Hurricane Helene Devastation.
Additional detail, including the list of waivers approved by Centers for Medicare & Medicaid for North Carolina can be found in the Provider Bulletin Reminder to Providers on Hurricane Helene Approved Waivers for North Carolina issued Oct. 4, 2024.
Unemployment Information:
You may qualify for Disaster Unemployment Insurance. Individuals can go online to the NC Division of Employment Security and file a claim at des.nc.gov or call the DUA Hotline 919-629-3875. Madison NC Works at AB Tech Madison is available to answer questions and assist.
SHELTER AND CLOTHING:
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Clothing donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select all that they need from the Madison High School cafeteria, 9am-6pm.
MEDICAL, PHARMACY, AND MENTAL HEALTH:
Medical:
Prescriptions:
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week – not a crisis line – you will be connected to a trained counselor
Free Mental Health Counseling – House Call Counseling – Virtual and Over the Phone Appts – their team of counselor- interns are available to listen and provide support – 336-701-2136 – schedule online at https://www.housecallcounseling.com/
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
Madison County Inspections:
We understand that the recent hurricane has caused significant hardship for many in our community, and our hearts go out to those who have suffered severe damage or loss of their homes. In response, building inspectors will be visiting neighborhoods to assess the condition of structures. Our goal is to ensure safety and help guide the rebuilding process. We deeply appreciate your patience and cooperation during this challenging time. If you have any questions or need assistance, please reach out to the Madison County Development Services Department (828-319-5003). Remember, you are not alone, and we are here to support you as we work together to rebuild our community. Stay safe and take care.
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Be Careful of Fraud:
Be aware that FEMA reps all wear a hard laminated id card. Ask for the official id if you are approached by someone stating they are from FEMA or wearing FEMA clothing. They should be able to produce their official id. The official FEMA and disaster assistance sites all end in .gov. Sites that end in .org or .com, etc. are not actually FEMA. Be mindful of sharing your personal information.
Price Gouging:
North Carolina’s law against price gouging went into effect last Thursday. Businesses cannot unreasonably raise the price of goods or services to profit from a state of emergency. In addition, some scammers travel to areas that have been hit by storms to take advantage of consumers by posing as contractors and tree removal professionals.
To report price gouging or other Helene-related scams, contact our office at 1-877-5-NO-SCAM,
http://www.ncdoj.gov/pricegouging.
ANIMAL CARE:
Farmers:
For losses - Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email at [email protected]. He will have a box at his office to drop off information. FSA applications will open 10/15/24
State Help for Farmers and Pet Owners:
The N.C. Department of Agriculture and Consumer Services has activated its hotline to connect farmers with resources that can assist with damage and other agricultural emergencies related to the storm. The toll-free number is 1-866-645-9403. A live operator will be available on the hotline between 8 a.m. and 5 p.m.
Pets/Animals:
COUNTY/AREA SERVICES:
Madison County Schools are closed until further notice. To be updated.
Mars Hill University will reopen with classes on October 14.
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall, Hot Springs, and Alexander street-mail deliveries. Residents with Marshall PO Boxes can pick up at the Weaverville office using usual PO Box number. Amazon packages will not be delivered for about a week. Working on getting a Hot Springs portable post office.
Trash:
Mars Hill Trash collection has resumed. County trash sites are open. Hot Springs is taking household waste only.
Early Voting:
Early voting begins on October 17 as scheduled. It ends November 2.
Early Voting locations: Beech Glen (closed for all activities until after early voting), Hot Springs Senior Meal Site, AB Tech Madison campus
WiFi:
A FEMA Disaster Survivor Assistance team here to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance will be stationed at the following locations at these dates and times:
October 11, 2024
- AB Tech Madison from 9-5
- Broyhill Chapel in Mars Hill from 9-5
- Spring Creek Community Center from 10-4
- In Rollins at the OA Gregory location (far end of Rollins) – 9-5
- Ebbs Chapel Community Center – 9-5
- Hot Springs Elementary School – 9-5
- Downtown Marshall Courthouse – 9-5
FREE NEW TWIN MATTRESSES– Distribution at 317 Printpack Ln – between 10am-12pm (or until they are gone)
FOOD DISTRIBUTION AND GROCERIES:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week.
There will be a drive thru with FREE fresh produce on the ballfield at the Cooperative Extension/fairgrounds – while supplies last – apples, onions, potatoes, tomatoes, radishes, kiwi, and maybe some melons.
There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
Community Center and Church List (updated):
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
- Abundant Mercy Church - 6180, 3574 NC-213, Marshall – M-F 10-2
- Antioch Methodist Church - 44 Grassy Creek Rd, Hot Springs – M-F 12-5
- Beacon of Hope – 5111 US 25/70- M-F 12-4 – Food and other supplies
- California Creek Baptist Church – 5131 Alt US 23, Mars Hill, NC 10am-4pm M, W, Fri-Sun
- Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available – Daily – 8am-4pm
- Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill – 9-5 M-Sat - food, water, diapers, formula, wipes, bottles, hygiene items, feminine products, adult diapers, cleaning supplies, dog and cat food, and clothing
- Enon Baptist Church – 174 Ammons Branch Rd. – Tues and Thurs 12-4
- Foster Creek Baptist Church – 10710 Big Laurel Rd. 9-5 M-F
- Freedom Christian Church – 7350 US 25/70 Bypass, Marshall – 10am-5pm – hygiene, blankets, clothes, paper towels, TP, utensils, cleaning supplies, diapers, wipes, water, pet food, canned goods, snacks, drinks, non-perishable food, formula, baby water
- Laurel Community Center - 4100 NC 212 Hwy., (Shelton Laurel) Marshall – 8am-8pm - food, supplies and water available
- Little Ivy Baptist Church – 1053 Crossroads Pkwy., Mars Hill – 9am-8pm M-F – breakfast, lunch and dinner served – canned foods, snacks, diapers, formula, first aid, cleaning supplies, prepackaged items and milk and eggs, if available
- Mars Hill Baptist - 67 N Main St, Mars Hill – 8am until dark - water/ cleaning supplies/ can goods / personal items / hygiene/ lunch meal daily
- Revere-Rice Community Center – 3980 Revere Rd., Marshall – 11am-2pm – M-Sat
- Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs – 11-5 daily - food, pet food, water, and livestock feed and hay
- St. Andrew Catholic Church - 149 Brook St, Mars Hill – 10-2 – food, water, baby supplies, cleaning supplies, and blankets
- Vision Missionary Baptist Church – 386 Phillips Valley Rd., Mars Hill – 1-5pm M-Sat
- Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water
Groceries:
Ingles in Marshall and Mars Hill are both accepting debit cards now for food and gas. Has produce and dairy. No meat and no frozen.
Walmart is accepting debit cards. No cash back.
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments, community centers, and at Cooperative Extension. Pallets of water can be picked up at the fairgrounds by community organizations.
Senior Meal Sites:
The following meal sites will be open – Marshall, Shelton Laurel (open M-F 8-8, possible Sat), Center Community, Upper Laurel, Spring Creek, Hot Springs, Beech Glen
SUPPORT SERVICES:
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Replacement benefits have automatically been loaded to your EBT card.
USDA has approved a waiver for Madison County for the 10-day reporting requirement for food purchased with FNS benefits as detailed on the form. The waiver is in effect through October 26, 2024 so those applying for replacement benefits would need to do so by that date.
Medicaid:
The North Carolina Department of Health and Human Services is working with state, federal and local partners to help North Carolinians impacted by Hurricane Helene access needed health care. NC Medicaid has been granted additional temporary changes to help with continued care during recovery efforts.
Federal flexibilities are active statewide from Sept. 25, 2024, through the end of the Hurricane Helene Public Health Emergency declaration for North Carolina and are intended to support Hospitals, Psychiatric Hospitals, Critical Access Hospitals, including Cancer Centers and Long-Term Care Hospitals so that they can ensure:
- People can receive emergency medical treatment.
- There are places to provide hospital care to people.
- There are people to provide health care.
- Telemedicine is available.
- Hospitalized patients have continuity of care.
- People can get the care they need in a long-term care or skilled nursing facility.
- Acute care patients can stay longer.
- Patients get the care they need in the best environment.
- People with intellectual disabilities being cared for in facilities continue to receive services.
- People have the medical equipment and medicine they need.
Detailed information on the flexibilities can be found in the Oct. 4, 2024, press release, Additional Temporary Flexibilities in Place for Medicaid Beneficiaries Due to Hurricane Helene Devastation.
Additional detail, including the list of waivers approved by Centers for Medicare & Medicaid for North Carolina can be found in the Provider Bulletin Reminder to Providers on Hurricane Helene Approved Waivers for North Carolina issued Oct. 4, 2024.
Unemployment Information:
You may qualify for Disaster Unemployment Insurance. Individuals can go online to the NC Division of Employment Security and file a claim at des.nc.gov or call the DUA Hotline 919-629-3875. Madison NC Works at AB Tech Madison is available to answer questions and assist.
SHELTER AND CLOTHING:
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Clothing donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select all that they need from the Madison High School cafeteria, 9am-6pm.
MEDICAL, PHARMACY, AND MENTAL HEALTH:
Medical:
- The Samaritans Purse Oxygen Refill Station now will be at 601 W US Highway 19E Bypass, Burnsville NC 28714.
- All branches of the Hot Springs Health Program are open during regular hours.
- The Health Department is open, including WIC services, during regular hours. Tetanus shots are available at the Health Department. Insulin is available for anyone who needs it.
- Medical facility at Ebbs Chapel and beside Little Creek Café are open for medical assessment and minor laceration care
Prescriptions:
- Sona Pharmacy has advised that Madison County employees may call them directly regarding prescriptions and medications at 844-550-1984 or email them directly at [email protected].
- The Hot Springs Health Program can help to fill existing prescriptions. You do not need to be a patient to be seen by them.
- Madison Pharmacy & Gifts can help with over the counter and prescription medicines. They can help with emergency and non-emergency prescriptions no matter where they were originally filled.
- Prescription Pad in Weaverville is available to support through their drive-through.
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week – not a crisis line – you will be connected to a trained counselor
Free Mental Health Counseling – House Call Counseling – Virtual and Over the Phone Appts – their team of counselor- interns are available to listen and provide support – 336-701-2136 – schedule online at https://www.housecallcounseling.com/
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
- Resident Welfare checks, contact Madison County Emergency Operations Center at 828-649-1955 or email [email protected]
- Residents trying to connect with family members may call NC 211 (or 1-888-892-1162 if calling from out-of-state) to report missing loved ones.
Madison County Inspections:
We understand that the recent hurricane has caused significant hardship for many in our community, and our hearts go out to those who have suffered severe damage or loss of their homes. In response, building inspectors will be visiting neighborhoods to assess the condition of structures. Our goal is to ensure safety and help guide the rebuilding process. We deeply appreciate your patience and cooperation during this challenging time. If you have any questions or need assistance, please reach out to the Madison County Development Services Department (828-319-5003). Remember, you are not alone, and we are here to support you as we work together to rebuild our community. Stay safe and take care.
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
- Take numerous photos of everything damaged before cleanup
- If you dispose of any items, you MUST maintain a list of everything that is disposed with an estimated value and where it was disposed of.
- Create an inventory of what was lost with estimated date of purchase and amounted paid
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Be Careful of Fraud:
Be aware that FEMA reps all wear a hard laminated id card. Ask for the official id if you are approached by someone stating they are from FEMA or wearing FEMA clothing. They should be able to produce their official id. The official FEMA and disaster assistance sites all end in .gov. Sites that end in .org or .com, etc. are not actually FEMA. Be mindful of sharing your personal information.
Price Gouging:
North Carolina’s law against price gouging went into effect last Thursday. Businesses cannot unreasonably raise the price of goods or services to profit from a state of emergency. In addition, some scammers travel to areas that have been hit by storms to take advantage of consumers by posing as contractors and tree removal professionals.
To report price gouging or other Helene-related scams, contact our office at 1-877-5-NO-SCAM,
http://www.ncdoj.gov/pricegouging.
ANIMAL CARE:
Farmers:
For losses - Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email at [email protected]. He will have a box at his office to drop off information. FSA applications will open 10/15/24
State Help for Farmers and Pet Owners:
The N.C. Department of Agriculture and Consumer Services has activated its hotline to connect farmers with resources that can assist with damage and other agricultural emergencies related to the storm. The toll-free number is 1-866-645-9403. A live operator will be available on the hotline between 8 a.m. and 5 p.m.
Pets/Animals:
- Pet Food is available at Cooperative Extension, Walnut Fire Department and some of the community centers.
- There is a load of feed and hay at the fairgrounds available for pickup. Hoping to get meds as well.
- Found Dogs and Cats – do not bring them to the animal shelter unless they need emergency care. Be prepared to house the pet for a short time. The shelter capacity is limited. Pet food can be provided.
- Deceased Livestock on private property – property owners can dispose of remains at the county landfill
- Deceased Dogs/Cats on Private Property – Take a photo, if possible. Check for collar, tag, and identifying markings and email [email protected]. Property owners can dispose of remains at the county landfill unless the animal has some form of identification. If there is id, bring the animal to the animal shelter between 10-2 daily.
- Deceased Dogs/Cats or Livestock on Roads – contact DOT
COUNTY/AREA SERVICES:
Madison County Schools are closed until further notice. To be updated.
Mars Hill University will reopen with classes on October 14.
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall, Hot Springs, and Alexander street-mail deliveries. Residents with Marshall PO Boxes can pick up at the Weaverville office using usual PO Box number. Amazon packages will not be delivered for about a week. Working on getting a Hot Springs portable post office.
Trash:
Mars Hill Trash collection has resumed. County trash sites are open. Hot Springs is taking household waste only.
Early Voting:
Early voting begins on October 17 as scheduled. It ends November 2.
Early Voting locations: Beech Glen (closed for all activities until after early voting), Hot Springs Senior Meal Site, AB Tech Madison campus
WiFi:
- Available at Mars Hill University
- Available at AB Tech Madison
- French Broad has provided community Wi-Fi service with over 2,100 hotspots deployed in the field in Wolf Laurel, Mars Hill, Marshall Bypass, Cedar Hill, and Spring Creek. Anywhere you see the Wi-Fi network "𝗙𝗕𝗙𝗶𝗯𝗲𝗿-𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆", you can connect for free. No password needed - just connect and stay online.
Important Updates from the County 10/9/2024:
A FEMA Disaster Survivor Assistance team will be stationed at Broyhill Chapel in Mars Hill on October 10, 2024, from 9-5 to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
A FEMA Disaster Survivor Assistance team will be stationed at Hot Springs Elementary School in the school library in Hot Springs on October 10, 2024, from 9-5 to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
FOOD DISTRIBUTION AND GROCERIES:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week.
There will be a drive thru with FREE fresh produce on the ballfield at the Cooperative Extension/fairgrounds – while supplies last – apples, onions, potatoes, tomatoes, radishes, and maybe some melons.
There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Replacement benefits have automatically been loaded to your EBT card.
WiFi:
A FEMA Disaster Survivor Assistance team will be stationed at Broyhill Chapel in Mars Hill on October 10, 2024, from 9-5 to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
A FEMA Disaster Survivor Assistance team will be stationed at Hot Springs Elementary School in the school library in Hot Springs on October 10, 2024, from 9-5 to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
FOOD DISTRIBUTION AND GROCERIES:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week.
There will be a drive thru with FREE fresh produce on the ballfield at the Cooperative Extension/fairgrounds – while supplies last – apples, onions, potatoes, tomatoes, radishes, and maybe some melons.
There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Replacement benefits have automatically been loaded to your EBT card.
WiFi:
- Available at Mars Hill University
- Available at AB Tech Madison
- French Broad has provided community Wi-Fi service with over 2,100 hotspots deployed in the field in Wolf Laurel, Mars Hill, Marshall Bypass, Cedar Hill, and Spring Creek. Anywhere you see the Wi-Fi network "𝗙𝗕𝗙𝗶𝗯𝗲𝗿-𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆", you can connect for free. No password needed - just connect and stay online.
Important Updates from the County 10/8/2024 (reorganized and updated):
A FEMA Disaster Survivor Assistance team will be stationed at A-B Tech in Marshall on October 9, 2024, from 9-5 to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
A FEMA Disaster Survivor Assistance team will be stationed at Hot Springs Elementary School in the school library in Hot Springs on October 9, 2024, from 9-5 to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
FOOD DISTRIBUTION AND GROCERIES:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week.
There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
Community Center and Church List (updated):
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
Groceries:
Ingles in Marshall and Mars Hill are both accepting debit cards now for food and gas. Has produce and dairy. No meat and no frozen.
Walmart is accepting debit cards. No cash back.
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments, community centers, and at Cooperative Extension. Pallets of water can be picked up at the fairgrounds by community organizations.
Senior Meal Sites:
The following meal sites will be open – Marshall, Shelton Laurel (open M-F 8-8, possible Sat), Center Community, Upper Laurel, Spring Creek, Hot Springs, Beech Glen
SUPPORT SERVICES:
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Request replacement benefits from our local DSS office (8am-5pm M-F). Forms are available at the front desk of the main office that can be completed on site and left for a caseworker. Forms can also be emailed to Patsy Frisby at [email protected] or mailed to 5707 U.S. Hwy 25-70, Suite 1, Marshall, NC 28753.
USDA has approved a waiver for Madison County for the 10-day reporting requirement for food purchased with FNS benefits as detailed on the form. The waiver is in effect through October 26, 2024 so those applying for replacement benefits would need to do so by that date.
Medicaid:
The North Carolina Department of Health and Human Services is working with state, federal and local partners to help North Carolinians impacted by Hurricane Helene access needed health care. NC Medicaid has been granted additional temporary changes to help with continued care during recovery efforts.
Federal flexibilities are active statewide from Sept. 25, 2024, through the end of the Hurricane Helene Public Health Emergency declaration for North Carolina and are intended to support Hospitals, Psychiatric Hospitals, Critical Access Hospitals, including Cancer Centers and Long-Term Care Hospitals so that they can ensure:
Detailed information on the flexibilities can be found in the Oct. 4, 2024, press release, Additional Temporary Flexibilities in Place for Medicaid Beneficiaries Due to Hurricane Helene Devastation.
Additional detail, including the list of waivers approved by Centers for Medicare & Medicaid for North Carolina can be found in the Provider Bulletin Reminder to Providers on Hurricane Helene Approved Waivers for North Carolina issued Oct. 4, 2024.
Unemployment Information:
You may qualify for Disaster Unemployment Insurance. Individuals can go online to the NC Division of Employment Security and file a claim at des.nc.gov or call the DUA Hotline 919-629-3875. Madison NC Works at AB Tech Madison is available to answer questions and assist.
SHELTER AND CLOTHING:
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Clothing donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select all that they need from the Madison High School cafeteria, 9am-6pm.
MEDICAL, PHARMACY, AND MENTAL HEALTH:
Medical:
Prescriptions:
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week – not a crisis line – you will be connected to a trained counselor
Free Mental Health Counseling – House Call Counseling – Virtual and Over the Phone Appts – their team of counselors interns are available to listen and provide support – 336-701-2136 – schedule online at https://www.housecallcounseling.com/
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
DISASTER ASSISTANCE:
Madison County Inspections:
We understand that the recent hurricane has caused significant hardship for many in our community, and our hearts go out to those who have suffered severe damage or loss of their homes. In response, building inspectors will be visiting neighborhoods to assess the condition of structures. Our goal is to ensure safety and help guide the rebuilding process. We deeply appreciate your patience and cooperation during this challenging time. If you have any questions or need assistance, please reach out to the Madison County Development Services Department (828-319-5003). Remember, you are not alone, and we are here to support you as we work together to rebuild our community. Stay safe and take care.
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Be Careful of Fraud:
Be aware that FEMA reps all wear a hard laminated id card. Ask for the official id if you are approached by someone stating they are from FEMA or wearing FEMA clothing. They should be able to produce their official id. The official FEMA and disaster assistance sites all end in .gov. Sites that end in .org or .com, etc. are not actually FEMA. Be mindful of sharing your personal information.
Price Gouging:
North Carolina’s law against price gouging went into effect last Thursday. Businesses cannot unreasonably raise the price of goods or services to profit from a state of emergency. In addition, some scammers travel to areas that have been hit by storms to take advantage of consumers by posing as contractors and tree removal professionals.
To report price gouging or other Helene-related scams, contact our office at 1-877-5-NO-SCAM,
http://www.ncdoj.gov/pricegouging.
ANIMAL CARE:
Farmers:
For losses - Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email at [email protected]. He will have a box at his office to drop off information. FSA applications will open 10/15/24
State Help for Farmers and Pet Owners:
The N.C. Department of Agriculture and Consumer Services has activated its hotline to connect farmers with resources that can assist with damage and other agricultural emergencies related to the storm. The toll-free number is 1-866-645-9403. A live operator will be available on the hotline between 8 a.m. and 5 p.m.
Pets/Animals:
COUNTY/AREA SERVICES:
Schools have been closed until further notice. Potential reopening in two weeks. To be updated.
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall, Hot Springs, and Alexander street-mail deliveries. Residents with Marshall PO Boxes can pick up at the Weaverville office using usual PO Box number. Amazon packages will not be delivered for about a week. Working on getting a Hot Springs portable post office.
Trash:
Mars Hill Trash collection has resumed. County trash sites are open. Hot Springs is taking household waste only.
Early Voting:
Early voting begins on October 17 as scheduled. It ends November 2.
Early Voting locations: Beech Glen (closed for all activities until after early voting), Hot Springs Senior Meal Site, AB Tech Madison campus
WiFi:
A FEMA Disaster Survivor Assistance team will be stationed at A-B Tech in Marshall on October 9, 2024, from 9-5 to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
A FEMA Disaster Survivor Assistance team will be stationed at Hot Springs Elementary School in the school library in Hot Springs on October 9, 2024, from 9-5 to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
FOOD DISTRIBUTION AND GROCERIES:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week.
There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
Community Center and Church List (updated):
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
- Abundant Mercy Church - 6180, 3574 NC-213, Marshall – M-F 10-2
- Antioch Methodist Church - 44 Grassy Creek Rd, Hot Springs – M-F 12-5
- California Creek Baptist Church – 5131 Alt US 23, Mars Hill, NC 10am-4pm M, W, Fri-Sun
- Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available – Daily – 8am-4pm
- Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill – 9-5 M-Sat - food, water, diapers, formula, wipes, bottles, hygiene items, feminine products, adult diapers, cleaning supplies, dog and cat food, and clothing
- Enon Baptist Church – 174 Ammons Branch Rd. – Tues and Thurs 12-4
- Foster Creek Baptist Church – 10710 Big Laurel Rd. 9-5 M-F
- Freedom Christian Church – 7350 US 25/70 Bypass, Marshall – 10am-5pm – hygiene, blankets, clothes, paper towels, TP, utensils, cleaning supplies, diapers, wipes, water, pet food, canned goods, snacks, drinks, non-perishable food, formula, baby water
- Laurel Community Center - 4100 NC 212 Hwy., (Shelton Laurel) Marshall – 8am-8pm - food, supplies and water available
- Little Ivy Baptist Church – 1053 Crossroads Pkwy., Mars Hill – 9am-8pm M-F – breakfast, lunch and dinner served – canned foods, snacks, diapers, formula, first aid, cleaning supplies, prepackaged items and milk and eggs, if available
- Mars Hill Baptist - 67 N Main St, Mars Hill – 8am until dark - water/ cleaning supplies/ can goods / personal items / hygiene/ lunch meal daily
- Revere-Rice Community Center – 3980 Revere Rd., Marshall – 11am-2pm – M-Sat
- Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs – 11-5 daily - food, pet food, water, and livestock feed and hay
- St. Andrew Catholic Church - 149 Brook St, Mars Hill – 10-2 – food, water, baby supplies, cleaning supplies, and blankets
- Vision Missionary Baptist Church – 386 Phillips Valley Rd., Mars Hill – 1-5pm M-Sat
- Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water
Groceries:
Ingles in Marshall and Mars Hill are both accepting debit cards now for food and gas. Has produce and dairy. No meat and no frozen.
Walmart is accepting debit cards. No cash back.
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments, community centers, and at Cooperative Extension. Pallets of water can be picked up at the fairgrounds by community organizations.
Senior Meal Sites:
The following meal sites will be open – Marshall, Shelton Laurel (open M-F 8-8, possible Sat), Center Community, Upper Laurel, Spring Creek, Hot Springs, Beech Glen
SUPPORT SERVICES:
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Request replacement benefits from our local DSS office (8am-5pm M-F). Forms are available at the front desk of the main office that can be completed on site and left for a caseworker. Forms can also be emailed to Patsy Frisby at [email protected] or mailed to 5707 U.S. Hwy 25-70, Suite 1, Marshall, NC 28753.
USDA has approved a waiver for Madison County for the 10-day reporting requirement for food purchased with FNS benefits as detailed on the form. The waiver is in effect through October 26, 2024 so those applying for replacement benefits would need to do so by that date.
Medicaid:
The North Carolina Department of Health and Human Services is working with state, federal and local partners to help North Carolinians impacted by Hurricane Helene access needed health care. NC Medicaid has been granted additional temporary changes to help with continued care during recovery efforts.
Federal flexibilities are active statewide from Sept. 25, 2024, through the end of the Hurricane Helene Public Health Emergency declaration for North Carolina and are intended to support Hospitals, Psychiatric Hospitals, Critical Access Hospitals, including Cancer Centers and Long-Term Care Hospitals so that they can ensure:
- People can receive emergency medical treatment.
- There are places to provide hospital care to people.
- There are people to provide health care.
- Telemedicine is available.
- Hospitalized patients have continuity of care.
- People can get the care they need in a long-term care or skilled nursing facility.
- Acute care patients can stay longer.
- Patients get the care they need in the best environment.
- People with intellectual disabilities being cared for in facilities continue to receive services.
- People have the medical equipment and medicine they need.
Detailed information on the flexibilities can be found in the Oct. 4, 2024, press release, Additional Temporary Flexibilities in Place for Medicaid Beneficiaries Due to Hurricane Helene Devastation.
Additional detail, including the list of waivers approved by Centers for Medicare & Medicaid for North Carolina can be found in the Provider Bulletin Reminder to Providers on Hurricane Helene Approved Waivers for North Carolina issued Oct. 4, 2024.
Unemployment Information:
You may qualify for Disaster Unemployment Insurance. Individuals can go online to the NC Division of Employment Security and file a claim at des.nc.gov or call the DUA Hotline 919-629-3875. Madison NC Works at AB Tech Madison is available to answer questions and assist.
SHELTER AND CLOTHING:
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Clothing donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select all that they need from the Madison High School cafeteria, 9am-6pm.
MEDICAL, PHARMACY, AND MENTAL HEALTH:
Medical:
- There is an oxygen filing station at the Early College. Anyone in WNC is welcome to come for a refill. Staff is on hand to help lift canisters from vehicles as needed. If you need a refill delivered, please call 828-649-1955. They will guarantee a fill of at least two bottles. If staff and resources allow, they will fill more.
- All branches of the Hot Springs Health Program are open during regular hours.
- The Health Department is open, including WIC services, during regular hours. Tetanus shots are available at the Health Department. Insulin is available for anyone who need it.
- Medical facility at Ebbs Chapel and beside Little Creek Café are open for medical assessment and minor laceration care
Prescriptions:
- Sona Pharmacy has advised that Madison County employees may call them directly regarding prescriptions and medications at 844-550-1984 or email them directly at [email protected].
- The Hot Springs Health Program can help to fill existing prescriptions. You do not need to be a patient to be seen by them.
- Madison Pharmacy & Gifts can help with over the counter and prescription medicines. They can help with emergency and non-emergency prescriptions no matter where they were originally filled.
- Prescription Pad in Weaverville is available to support through their drive-through.
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week – not a crisis line – you will be connected to a trained counselor
Free Mental Health Counseling – House Call Counseling – Virtual and Over the Phone Appts – their team of counselors interns are available to listen and provide support – 336-701-2136 – schedule online at https://www.housecallcounseling.com/
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
- County is doing wellness checks on all residents using the volunteer fire departments and volunteer groups.
- Resident Welfare checks, contact Madison County Emergency Operations Center at 828-649-1955 or email [email protected]
- Residents trying to connect with family members may call NC 211 (or 1-888-892-1162 if calling from out-of-state) to report missing loved ones.
DISASTER ASSISTANCE:
Madison County Inspections:
We understand that the recent hurricane has caused significant hardship for many in our community, and our hearts go out to those who have suffered severe damage or loss of their homes. In response, building inspectors will be visiting neighborhoods to assess the condition of structures. Our goal is to ensure safety and help guide the rebuilding process. We deeply appreciate your patience and cooperation during this challenging time. If you have any questions or need assistance, please reach out to the Madison County Development Services Department (828-319-5003). Remember, you are not alone, and we are here to support you as we work together to rebuild our community. Stay safe and take care.
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
- Take numerous photos of everything damaged before cleanup
- If you dispose of any items, you MUST maintain a list of everything that is disposed with an estimated value and where it was disposed of.
- Create an inventory of what was lost with estimated date of purchase and amounted paid
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Be Careful of Fraud:
Be aware that FEMA reps all wear a hard laminated id card. Ask for the official id if you are approached by someone stating they are from FEMA or wearing FEMA clothing. They should be able to produce their official id. The official FEMA and disaster assistance sites all end in .gov. Sites that end in .org or .com, etc. are not actually FEMA. Be mindful of sharing your personal information.
Price Gouging:
North Carolina’s law against price gouging went into effect last Thursday. Businesses cannot unreasonably raise the price of goods or services to profit from a state of emergency. In addition, some scammers travel to areas that have been hit by storms to take advantage of consumers by posing as contractors and tree removal professionals.
To report price gouging or other Helene-related scams, contact our office at 1-877-5-NO-SCAM,
http://www.ncdoj.gov/pricegouging.
ANIMAL CARE:
Farmers:
For losses - Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email at [email protected]. He will have a box at his office to drop off information. FSA applications will open 10/15/24
State Help for Farmers and Pet Owners:
The N.C. Department of Agriculture and Consumer Services has activated its hotline to connect farmers with resources that can assist with damage and other agricultural emergencies related to the storm. The toll-free number is 1-866-645-9403. A live operator will be available on the hotline between 8 a.m. and 5 p.m.
Pets/Animals:
- Pet Food is available at Cooperative Extension, Walnut Fire Department and some of the community centers.
- There is a load of feed and hay at the fairgrounds available for pickup. Hoping to get meds as well.
- Found Dogs and Cats – do not bring them to the animal shelter unless they need emergency care. Be prepared to house the pet for a short time. The shelter capacity is limited. Pet food can be provided.
- Deceased Livestock on private property – property owners can dispose of remains at the county landfill
- Deceased Dogs/Cats on Private Property – Take a photo, if possible. Check for collar, tag, and identifying markings and email [email protected]. Property owners can dispose of remains at the county landfill unless animal has some form of identification. If there is id, bring the animal to the animal shelter between 10-2 daily.
- Deceased Dogs/Cats or Livestock on Roads – contact DOT
COUNTY/AREA SERVICES:
Schools have been closed until further notice. Potential reopening in two weeks. To be updated.
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall, Hot Springs, and Alexander street-mail deliveries. Residents with Marshall PO Boxes can pick up at the Weaverville office using usual PO Box number. Amazon packages will not be delivered for about a week. Working on getting a Hot Springs portable post office.
Trash:
Mars Hill Trash collection has resumed. County trash sites are open. Hot Springs is taking household waste only.
Early Voting:
Early voting begins on October 17 as scheduled. It ends November 2.
Early Voting locations: Beech Glen (closed for all activities until after early voting), Hot Springs Senior Meal Site, AB Tech Madison campus
WiFi:
- Available at Mars Hill University
- French Broad has provided community Wi-Fi service with over 2,100 hotspots deployed in the field in Wolf Laurel, Mars Hill, Marshall Bypass, Cedar Hill, and Spring Creek. Anywhere you see the Wi-Fi network "𝗙𝗕𝗙𝗶𝗯𝗲𝗿-𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆", you can connect for free. No password needed - just connect and stay online.
County Update 10/7:
Be Careful of Fraud:
Be aware that FEMA reps all wear a hard laminated id card. Ask for the official id if you are approached by someone stating they are from FEMA or wearing FEMA clothing. They should be able to produce their official id. The official FEMA and disaster assistance sites all end in .gov. Sites that end in .org or .com, etc. are not actually FEMA. Be mindful of sharing your personal information.
Early Voting:
Early voting begins on October 17 as scheduled. It ends November 2.
Early Voting locations: Beech Glen (closed for all activities until after early voting), Hot Springs Community Center, AB Tech Madison campus
Food Distribution:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week.
There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
Community Center and Church List (updated):
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
Be Careful of Fraud:
Be aware that FEMA reps all wear a hard laminated id card. Ask for the official id if you are approached by someone stating they are from FEMA or wearing FEMA clothing. They should be able to produce their official id. The official FEMA and disaster assistance sites all end in .gov. Sites that end in .org or .com, etc. are not actually FEMA. Be mindful of sharing your personal information.
Early Voting:
Early voting begins on October 17 as scheduled. It ends November 2.
Early Voting locations: Beech Glen (closed for all activities until after early voting), Hot Springs Community Center, AB Tech Madison campus
Food Distribution:
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-5pm, 7 days a week.
There is a temporary pause on incoming donations for anyone who does not already have a scheduled appointment.
Community Center and Church List (updated):
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
- Abundant Mercy Church - 6180, 3574 NC-213, Marshall – M-F 10-2
- Antioch Methodist Church - 44 Grassy Creek Rd, Hot Springs – M-F 12-5
- California Creek Baptist Church – 5131 Alt US 23, Mars Hill, NC 10am-4pm M, W, Fri-Sun
- Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available – Daily – 8am-4pm
- Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill – 9-5 M-Sat - food, water, diapers, formula, wipes, bottles, hygiene items, feminine products, adult diapers, cleaning supplies, dog and cat food, and clothing
- Enon Baptist Church – 174 Ammons Branch Rd. – currently open Sunday 12-4
- Foster Creek Baptist Church – 10710 Big Laurel Rd. 9-5 M-F
- Freedom Christian Church – 7350 US 25/70 Bypass, Marshall – 10am-5pm – hygiene, blankets, clothes, paper towels, TP, utensils, cleaning supplies, diapers, wipes, water, pet food, canned goods, snacks, drinks, non-perishable food, formula, baby water
- Laurel Community Center - 4100 NC 212 Hwy., (Shelton Laurel) Marshall – 8am-8pm - food, supplies and water available
- Little Ivy Baptist Church – 1053 Crossroads Pkwy., Mars Hill – 9am-8pm M-F – breakfast, lunch and dinner served – canned foods, snacks, diapers, formula, first aid, cleaning supplies, prepackaged items and milk and eggs, if available
- Mars Hill Baptist - 67 N Main St, Mars Hill – 8am until dark - water/ cleaning supplies/ can goods / personal items / hygiene/ lunch meal daily
- Revere-Rice Community Center – 3980 Revere Rd., Marshall – 11am-2pm – M-Sat
- Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs – 11-5 daily - food, pet food, water, and livestock feed and hay
- Vision Missionary Baptist Church – 386 Phillips Valley Rd., Mars Hill – 1-5pm M-Sat
- Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water
County Update 10/6:
Going forward, we will only post additions and revisions to the comprehensive post was previously sent. You can always see the most up-to-date information at https://www.madisoncountync.gov/helene-updates.html
A FEMA Disaster Survivor Assistance team will be stationed at A-B Tech in Marshall on October 7, 2024, from 9am-5pm, to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
A FEMA Disaster Survivor Assistance team will be stationed at Hot Springs Elementary School in Hot Springs on October 7, 2024, from 9am-5pm, to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
Community Center and Church List:
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
Ingles in Marshall and Mars Hill are both accepting debit cards now for food and gas. Has produce and dairy. No meat and no frozen.
Walmart is accepting debit cards. No cash back.
State Help for Farmers and Pet Owners:
The N.C. Department of Agriculture and Consumer Services has activated its hotline to connect farmers with resources that can assist with damage and other agricultural emergencies related to the storm. The toll-free number is 1-866-645-9403. A live operator will be available on the hotline between 8 a.m. and 5 p.m.
Going forward, we will only post additions and revisions to the comprehensive post was previously sent. You can always see the most up-to-date information at https://www.madisoncountync.gov/helene-updates.html
A FEMA Disaster Survivor Assistance team will be stationed at A-B Tech in Marshall on October 7, 2024, from 9am-5pm, to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
A FEMA Disaster Survivor Assistance team will be stationed at Hot Springs Elementary School in Hot Springs on October 7, 2024, from 9am-5pm, to assist individuals with completion of assistance applications and provide answers to questions regarding FEMA assistance.
Community Center and Church List:
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
- Antioch Methodist Church - 44 Grassy Creek Rd, Hot Springs – M-F 12-5
- California Creek Baptist Church – 5131 Alt US 23, Mars Hill, NC 10am-4pm M, W, Fri-Sun
- Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available – Daily – 8am-4pm
- Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill - food, supplies and water available
- Enon Baptist Church – 174 Ammons Branch Rd. – currently open Sunday 12-4
- Foster Creek Baptist Church – 10710 Big Laurel Rd. 9-5 M-F
- Freedom Christian Church – 7350 US 25/70 Bypass, Marshall – 10am-5pm – hygiene, blankets, clothes, paper towels, TP, utensils, cleaning supplies, diapers, wipes, water, pet food, canned goods, snacks, drinks, non-perishable food, formula, baby water
- Laurel Community Center - 4100 NC 212 Hwy., (Shelton Laurel) Marshall – 8am-8pm - food, supplies and water available
- Mars Hill Baptist - 67 N Main St, Mars Hill – 8am until dark - water/ cleaning supplies/ can goods / personal items / hygiene/ lunch meal daily
- Revere-Rice Community Center – 3980 Revere Rd., Marshall – 11am-2pm – M-Sat
- Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs – 11-5 daily - food, pet food, water, and livestock feed and hay
- Vision Missionary Baptist Church – 386 Phillips Valley Rd., Mars Hill – 1-5pm M-Sat
- Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water
Ingles in Marshall and Mars Hill are both accepting debit cards now for food and gas. Has produce and dairy. No meat and no frozen.
Walmart is accepting debit cards. No cash back.
State Help for Farmers and Pet Owners:
The N.C. Department of Agriculture and Consumer Services has activated its hotline to connect farmers with resources that can assist with damage and other agricultural emergencies related to the storm. The toll-free number is 1-866-645-9403. A live operator will be available on the hotline between 8 a.m. and 5 p.m.
County Update 10/5:
Going forward, we will only post additions and revisions to the comprehensive post was previously sent. You can always see the most up-to-date information at https://www.madisoncountync.gov/helene-updates.html
Community Center and Church List:
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
• Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available – Daily – 8am-4pm
• Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill - food, supplies and water available
• Enon Baptist Church – 174 Ammons Branch Rd. – currently open Sunday 12-4
• Freedom Christian Church – 7350 US 25/70 Bypass, Marshall – 10am-5pm – hygiene, blankets, clothes, paper towels, TP, utensils, cleaning supplies, diapers, wipes, water, pet food, canned goods, snacks, drinks, non-perishable food, formula, baby water
• Laurel Community Center - 4100 NC 212 Hwy., (Shelton Laurel) Marshall – 8am-8pm - food, supplies and water available
• Revere-Rice Community Center – 3980 Revere Rd., Marshall – 11am-2pm – M-Sat
• Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs – 11-5 daily - food, pet food, water, and livestock feed and hay
• Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-6pm.
Food and water donations can be taken to Cooperative Extension for distribution throughout the county only between the hours of 8am and 6pm. Please call 828-319-0995 to advise about any incoming palletized shipments during business hours.
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Request replacement benefits from our local DSS office (8am-5pm M-F). Forms are available at the front desk of the main office that can be completed on site and left for a caseworker. Forms can also be emailed to Patsy Frisby at [email protected] or mailed to 5707 U.S. Hwy 25-70, Suite 1, Marshall, NC 28753.
USDA has approved a waiver for Madison County for the 10-day reporting requirement for food purchased with FNS benefits as detailed on the form. The waiver is in effect through October 26, 2024 so those applying for replacement benefits would need to do so by that date.
Unemployment Information:
You may qualify for Disaster Unemployment Insurance. Individuals can go online to the NC Division of Employment Security and file a claim at des.nc.gov or call the DUA Hotline 919-629-3875. Madison NC Works at AB Tech Madison is available to answer questions and assist.
Pets/Animals:
• Pet Food is available at Cooperative Extension, Walnut Fire Department and some of the community centers.
• There is a load of feed and hay at the fairgrounds available for pickup. Hoping to get meds as well.
Price Gouging:
North Carolina’s law against price gouging went into effect last Thursday. Businesses cannot unreasonably raise the price of goods or services to profit from a state of emergency. In addition, some scammers travel to areas that have been hit by storms to take advantage of consumers by posing as contractors and tree removal professionals.
To report price gouging or other Helene-related scams, contact our office at 1-877-5-NO-SCAM, http://www.ncdoj.gov/pricegouging.
Going forward, we will only post additions and revisions to the comprehensive post was previously sent. You can always see the most up-to-date information at https://www.madisoncountync.gov/helene-updates.html
Community Center and Church List:
Food and water supplies are being routed to area community centers and churches to move them closer to each community. Residents can pick up there. Community groups can also pick up pallets of water and ready to eat meals at the fairgrounds.
• Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available – Daily – 8am-4pm
• Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill - food, supplies and water available
• Enon Baptist Church – 174 Ammons Branch Rd. – currently open Sunday 12-4
• Freedom Christian Church – 7350 US 25/70 Bypass, Marshall – 10am-5pm – hygiene, blankets, clothes, paper towels, TP, utensils, cleaning supplies, diapers, wipes, water, pet food, canned goods, snacks, drinks, non-perishable food, formula, baby water
• Laurel Community Center - 4100 NC 212 Hwy., (Shelton Laurel) Marshall – 8am-8pm - food, supplies and water available
• Revere-Rice Community Center – 3980 Revere Rd., Marshall – 11am-2pm – M-Sat
• Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs – 11-5 daily - food, pet food, water, and livestock feed and hay
• Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-6pm.
Food and water donations can be taken to Cooperative Extension for distribution throughout the county only between the hours of 8am and 6pm. Please call 828-319-0995 to advise about any incoming palletized shipments during business hours.
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Request replacement benefits from our local DSS office (8am-5pm M-F). Forms are available at the front desk of the main office that can be completed on site and left for a caseworker. Forms can also be emailed to Patsy Frisby at [email protected] or mailed to 5707 U.S. Hwy 25-70, Suite 1, Marshall, NC 28753.
USDA has approved a waiver for Madison County for the 10-day reporting requirement for food purchased with FNS benefits as detailed on the form. The waiver is in effect through October 26, 2024 so those applying for replacement benefits would need to do so by that date.
Unemployment Information:
You may qualify for Disaster Unemployment Insurance. Individuals can go online to the NC Division of Employment Security and file a claim at des.nc.gov or call the DUA Hotline 919-629-3875. Madison NC Works at AB Tech Madison is available to answer questions and assist.
Pets/Animals:
• Pet Food is available at Cooperative Extension, Walnut Fire Department and some of the community centers.
• There is a load of feed and hay at the fairgrounds available for pickup. Hoping to get meds as well.
Price Gouging:
North Carolina’s law against price gouging went into effect last Thursday. Businesses cannot unreasonably raise the price of goods or services to profit from a state of emergency. In addition, some scammers travel to areas that have been hit by storms to take advantage of consumers by posing as contractors and tree removal professionals.
To report price gouging or other Helene-related scams, contact our office at 1-877-5-NO-SCAM, http://www.ncdoj.gov/pricegouging.
Important Updates from the County 10/4/2024:
Schools have been closed until further notice. Potential reopening in two weeks. To be updated.
Food Distribution:
Community groups can pick up pallets of water and ready to eat meals at the fairgrounds.
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-6pm.
Food and water donations can be taken to Cooperative Extension for distribution throughout the county only between the hours of 8am and 6pm. Please call 828-319-0995 to advise about any incoming palletized shipments during business hours.
Formula is available at the high school cafeteria and cooperative extension. Over the counter meds are available at Cooperative Extension.
There will be a food truck at the county admin building on Sunday providing hot meals from 2pm until they are out.
Community Center List:
Food and water supplies are being routed to area community centers to move them closer to each community. Residents can pick up there.
Laurel Community Center - 4100 NC 212 Hwy., Marshall – food, supplies and water available – 7pm meetings
Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water – 6pm meetings
Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill - food, supplies and water available
Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available
Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs - food, pet food, water, and livestock feed and hay
Beech Glen Community Center - 2936 Beech Glen Rd, Mars Hill
Groceries:
Senior Meal Sites:
The following meal sites will be open – Marshall, Shelton Laurel (open M-F 8-8, possible Sat), Center Community, Upper Laurel, Spring Creek, Hot Springs, Beech Glen
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Request replacement benefits from our local DSS office (8am-5pm M-F). Forms are available at the front desk of the main office that can be completed on site and left for a caseworker. Forms can also be emailed to Patsy Frisby at [email protected] or mailed to 5707 U.S. Hwy 25-70, Suite 1, Marshall, NC 28753.
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments, community centers, and at Cooperative Extension. Pallets of water can be picked up at the fairgrounds by community organizations.
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Clothing donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select all that they need from the Madison High School cafeteria, 9am-6pm.
Trash:
Mars Hill Trash collection has resumed. County trash sites are open. Hot Springs is taking household waste only.
Medical:
Prescriptions:
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week, beginning 10/2 – not a crisis line – you will be connected to a trained counselor
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Farmers:
For losses - Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email Charles at [email protected]. He will have a box at his office to drop off information if you miss him. FSA applications will open 10/15/24
Pets/Animals:
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall, Hot Springs, and Alexander street-mail deliveries. Residents with Marshall PO Boxes can pick up at the Weaverville office using usual PO Box number. Amazon packages will not be delivered for about a week. Working on getting a Hot Springs portable post office.
WiFi:
Schools have been closed until further notice. Potential reopening in two weeks. To be updated.
Food Distribution:
Community groups can pick up pallets of water and ready to eat meals at the fairgrounds.
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-6pm.
Food and water donations can be taken to Cooperative Extension for distribution throughout the county only between the hours of 8am and 6pm. Please call 828-319-0995 to advise about any incoming palletized shipments during business hours.
Formula is available at the high school cafeteria and cooperative extension. Over the counter meds are available at Cooperative Extension.
There will be a food truck at the county admin building on Sunday providing hot meals from 2pm until they are out.
Community Center List:
Food and water supplies are being routed to area community centers to move them closer to each community. Residents can pick up there.
Laurel Community Center - 4100 NC 212 Hwy., Marshall – food, supplies and water available – 7pm meetings
Walnut Community Center - 46 School Rd, Marshall – food, pet food, supplies and water – 6pm meetings
Ebbs Chapel Community Center - 281 Laurel Valley Road, Mars Hill - food, supplies and water available
Center Community Center - 1300 Grapevine Rd, Marshall - food, supplies and water available
Spring Creek Community Center - 13075 NC 209 Hwy, Hot Springs - food, pet food, water, and livestock feed and hay
Beech Glen Community Center - 2936 Beech Glen Rd, Mars Hill
Groceries:
- Walmart in Weaverville – open 8-6 – no line, no limits – debits working with a $60 limit – trucks coming daily
- Publix in Weaverville
- Ingles (Marshall) – cash only – limited stock available – Gas is open
- Ingles (Mars Hill) – can use debit if it works - Limited stock available – Gas is open
- Holler Harm Reduction 2-6 PM at 1685 NC-213 in Marshall
Senior Meal Sites:
The following meal sites will be open – Marshall, Shelton Laurel (open M-F 8-8, possible Sat), Center Community, Upper Laurel, Spring Creek, Hot Springs, Beech Glen
Food and Nutrition Service Benefits:
If food that was purchased with DSS Food & Nutrition Service benefits has been damaged or lost as a result of Hurricane Helene, you may be eligible for food replacement benefits! Request replacement benefits from our local DSS office (8am-5pm M-F). Forms are available at the front desk of the main office that can be completed on site and left for a caseworker. Forms can also be emailed to Patsy Frisby at [email protected] or mailed to 5707 U.S. Hwy 25-70, Suite 1, Marshall, NC 28753.
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments, community centers, and at Cooperative Extension. Pallets of water can be picked up at the fairgrounds by community organizations.
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Clothing donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select all that they need from the Madison High School cafeteria, 9am-6pm.
Trash:
Mars Hill Trash collection has resumed. County trash sites are open. Hot Springs is taking household waste only.
Medical:
- There is an oxygen filing station at the Early College. Anyone in WNC is welcome to come for a refill. Staff is on hand to help lift canisters from vehicles as needed. If you need a refill delivered, please call 828-649-1955. They will guarantee a fill of at least two bottles. If staff and resources allow, they will fill more.
- All branches of the Hot Springs Health Program are open during regular hours.
- The Health Department is open, including WIC services, during regular hours. Tetanus shots are available at the Health Department. Insulin is available for anyone who need it.
- Medical facility at Ebbs Chapel and beside Little Creek Café are open for medical assessment and minor laceration care
Prescriptions:
- Sona Pharmacy has advised that Madison County employees may call them directly regarding prescriptions and medications at 844-550-1984 or email them directly at [email protected].
- The Hot Springs Health Program can help to fill existing prescriptions. You do not need to be a patient to be seen by them.
- Madison Pharmacy & Gifts can help with over the counter and prescription medicines. They can help with emergency and non-emergency prescriptions no matter where they were originally filled.
- Prescription Pad in Weaverville is available to support through their drive-through.
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week, beginning 10/2 – not a crisis line – you will be connected to a trained counselor
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
- County is doing wellness checks on all residents using the volunteer fire departments and volunteer groups.
- Resident Welfare checks, contact Madison County Emergency Operations Center at 828-649-1955 or email [email protected]
- Residents trying to connect with family members may call NC 211 (or 1-888-892-1162 if calling from out-of-state) to report missing loved ones.
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
- Take numerous photos of everything damaged before cleanup
- If you dispose of any items, you MUST maintain a list of everything that is disposed with an estimated value and where it was disposed of.
- Create an inventory of what was lost with estimated date of purchase and amounted paid
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Farmers:
For losses - Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email Charles at [email protected]. He will have a box at his office to drop off information if you miss him. FSA applications will open 10/15/24
Pets/Animals:
- Pet Food is available at Cooperative Extension, Walnut Fire Department and some of the community centers.
- There is a load of feed and hay at the fairgrounds available for pickup. Hoping to get meds as well.
- Found Dogs and Cats – do not bring them to the animal shelter unless they need emergency care. Be prepared to house the pet for a short time. The shelter capacity is limited. Pet food can be provided.
- Deceased Livestock on private property – property owners can dispose of remains at the county landfill
- Deceased Dogs/Cats on Private Property – Take a photo, if possible. Check for collar, tag, and identifying markings and email [email protected]. Property owners can dispose of remains at the county landfill unless animal has some form of identification. If there is id, bring the animal to the animal shelter between 10-2 daily.
- Deceased Dogs/Cats or Livestock on Roads – contact DOT
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall, Hot Springs, and Alexander street-mail deliveries. Residents with Marshall PO Boxes can pick up at the Weaverville office using usual PO Box number. Amazon packages will not be delivered for about a week. Working on getting a Hot Springs portable post office.
WiFi:
- Available at Mars Hill University
- French Broad has provided community Wi-Fi service with over 2,100 hotspots deployed in the field in Wolf Laurel, Mars Hill, Marshall Bypass, Cedar Hill, and Spring Creek. Anywhere you see the Wi-Fi network "𝗙𝗕𝗙𝗶𝗯𝗲𝗿-𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆", you can connect for free. No password needed - just connect and stay online.
|
|
|
|
|
|
County Update 10/3/2024
Schools have been closed until further notice. Potential reopening in two weeks. To be updated.
Food Distribution:
Food and water supplies are being routed to area community centers to move them closer to each community. Residents can pick up there. Community groups can pick up pallets of water and ready to eat meals at the fairgrounds.
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-6pm.
Food and water donations can be taken to Cooperative Extension for distribution throughout the county only between the hours of 8am and 6pm.
There will be a food truck at the county admin building on Sunday providing hot meals from 11am until they are out.
Groceries:
Senior Meal Sites:
The following meal sites will be open on Friday, 10/4 – Marshall, Shelton Laurel (open M-F 8-8, possible Sat), Center Community, Upper Laurel, Spring Creek, Hot Springs, Beech Glen
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments, community centers, and at Cooperative Extension. Pallets of water can be picked up at the fairgrounds by community organizations.
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Clothing donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select al that they need from the Madison High School cafeteria, 9am-6pm.
Trash:
Mars Hill Trash collection has resumed. County trash sites are open. Hot Springs is taking household waste only.
Medical:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week, beginning 10/2 – not a crisis line – you will be connected to a trained counselor
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Farmers:
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall street mail deliveries. Residents with PO Boxes can pick up at the Weaverville office using usual PO Box number. Amazon packages will not be delivered for about a week. Working on getting a Hot Springs portable post office.
Schools have been closed until further notice. Potential reopening in two weeks. To be updated.
Food Distribution:
Food and water supplies are being routed to area community centers to move them closer to each community. Residents can pick up there. Community groups can pick up pallets of water and ready to eat meals at the fairgrounds.
Cooperative extension – 258 Carolina Ln. – is doing drive-thru food distribution at this site from 10am-6pm.
Food and water donations can be taken to Cooperative Extension for distribution throughout the county only between the hours of 8am and 6pm.
There will be a food truck at the county admin building on Sunday providing hot meals from 11am until they are out.
Groceries:
- Walmart in Weaverville (getting stocked every two weeks)
- Publix in Weaverville (getting stocked every few days)
- Ingles (Marshall) – cash only – limited stock available – Gas is open
- Ingles (Mars Hill) – can use debit if it works - Limited stock available – Gas is open
- Holler Harm Reduction 2-6 PM at 1685 NC-213 in Marshall
Senior Meal Sites:
The following meal sites will be open on Friday, 10/4 – Marshall, Shelton Laurel (open M-F 8-8, possible Sat), Center Community, Upper Laurel, Spring Creek, Hot Springs, Beech Glen
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments, community centers, and at Cooperative Extension. Pallets of water can be picked up at the fairgrounds by community organizations.
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Clothing donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select al that they need from the Madison High School cafeteria, 9am-6pm.
Trash:
Mars Hill Trash collection has resumed. County trash sites are open. Hot Springs is taking household waste only.
Medical:
- There is an oxygen filing station at the Early College. Anyone in WNC is welcome to come for a refill. Staff is on hand to help lift canisters from vehicles as needed. If you need a refill delivered, please call 828-649-1955.
- All branches of the Hot Springs Health Program are open during regular hours.
- The Health Department is open, including WIC services, during regular hours. Tetanus shots are available at the Health Department. Formula is available at the high school cafeteria and cooperative extension.
- Medical facility at Ebbs Chapel and beside Little Creek Café are open for medical assessment and minor laceration care
- Samaritans Purse is at the Early College Wellness Center parking lot to refill type D and type E Oxygen Tanks at 5734 US HWY 25-70, Marshall, NC 28753. Open at 10/3/24 5pm-7pm and 10/4/24 7am-7pm. 2 tank per individual limit.
- The Hot Springs Health Program can help to fill existing prescriptions. You do not need to be a patient to be seen by them.
- Marshall Pharmacy & Gifts is open at 9am and can help with over the counter and prescription medicines. They can help with emergency and non-emergency prescriptions no matter where they were originally filled.
- Prescription Pad in Weaverville is available to support through their drive-through.
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week, beginning 10/2 – not a crisis line – you will be connected to a trained counselor
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
- County is doing wellness checks on all residents using the volunteer fire departments.
- Resident Welfare checks, contact Madison County Emergency Operations Center at 828-649-1955 or email [email protected]
- Residents trying to connect with family members may call NC 211 (or 1-888-892-1162 if calling from out-of-state) to report missing loved ones.
Disaster Help:
Legal Aid of North Carolina is able to help residents with starting the process with FEMA benefits, applying for Disaster Unemployment Assistance, and requesting Crisis Cleanup Assistance. For more information, visit https://legalaidnc.org/tropical-storm-helene-disaster-assistance
FEMA:
Information for Homeowners and Rental Housing Owners (updated):
It is acceptable to start the cleanup process, but please make sure you do the following to assist your FEMA eligibility:
- Take numerous photos of everything damaged before cleanup
- If you dispose of any items, you MUST maintain a list of everything that is disposed with an estimated value and where it was disposed of.
- Create an inventory of what was lost with estimated date of purchase and amounted paid
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
Businesses and residents (updated):
Low-interest disaster loans from the U.S. Small Business Administration (SBA) (https://www.sba.gov/) are available to businesses and residents in North Carolina following the announcement of a Presidential disaster declaration for Tropical Storm Helene that began on Sept. 25.
Farmers:
- For losses - Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email Charles at [email protected]. He will have a box at his office to drop off information if you miss him. FSA applications will open 10/15/24
- There is a load of feed and hay at the fairgrounds on Friday available for pickup. Hoping to get meds as well.
Mail Service:
Mars Hill mail service has resumed. Weaverville is coordinating Marshall street mail deliveries. Residents with PO Boxes can pick up at the Weaverville office using usual PO Box number. Amazon packages will not be delivered for about a week. Working on getting a Hot Springs portable post office.
Important Updates from the County 10/2/2024:
Schools have been closed until further notice. Potential reopening in two weeks. To be updated.
Food Distribution:
Food and water supplies are being routed to area volunteer fire department (in Ebbs Chapel, go to the community center) to move them closer to each community. Residents can pick up there. This may begin to shift to alternate locations.
Donations can be taken to Cooperative Extension – 258 Carolina Dr. – they are doing limited distribution at this site.
Resources also available at
Beacon of Hope – waived income requirement – open 12-4 – 5111 US Hwy 25/70
Little Ivy Baptist Church in Mars Hill (1053 Crossroads Parkway – 828-779-1991)
Ebbs Chapel Community Center Food Pantry – open 9-5 with food, water and clothing
Groceries:
Senior Meal Sites:
The following meal sites will be open on Friday, 10/4 – Marshall, Shelton Laurel (open M-F 8-8, possible Sat),, Center Community, Upper Laurel
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St. Water is available at all volunteer fire departments and at cooperative extension.
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select what they need from the Madison High School cafeteria, open at 9am.
Trash:
Banks:
First Citizen and SECU are open with ATMs.
Medical:
Prescriptions:
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week, beginning 10/2 – not a crisis line – you will be connected to a trained counselor
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
Disaster Info:
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
FEMA:
Information for Homeowners and Rental Housing Owners:
To avoid compromising your potential for FEMA reimbursement, it is recommended that you wait on FEMA before cleaning up.
If you cannot avoid starting the cleanup process, please make sure you do the following:
Farmers:
For losses - Farm Losses:
Open Roads per Highway Patrol (10/1/2024)
·1 lane I-40E
·26W to Exit 3 then US-19 to Erwin
·26 to SC open
·26 to US 74 to Charlotte
·NC 208 to Greeneville
·US 25/70 to Newport
Mail Service:
Schools have been closed until further notice. Potential reopening in two weeks. To be updated.
Food Distribution:
Food and water supplies are being routed to area volunteer fire department (in Ebbs Chapel, go to the community center) to move them closer to each community. Residents can pick up there. This may begin to shift to alternate locations.
Donations can be taken to Cooperative Extension – 258 Carolina Dr. – they are doing limited distribution at this site.
Resources also available at
Beacon of Hope – waived income requirement – open 12-4 – 5111 US Hwy 25/70
Little Ivy Baptist Church in Mars Hill (1053 Crossroads Parkway – 828-779-1991)
Ebbs Chapel Community Center Food Pantry – open 9-5 with food, water and clothing
Groceries:
- Walmart in Weaverville (getting stocked every two weeks)
- Publix in Weaverville (getting stocked every few days)
- Ingles (Marshall) – letting in 10 people at a time due to cashier shortage – cash only – limited stock available – got delivery today – Gas is open
- Ingles (Mars Hill) – can use debit if it works - Limited stock available – Gas is open
- Holler Harm Reduction 2-6 PM at 1685 NC-213 in Marshall
- Road to Newport is open – groceries and gas available – accepting credit cards
- Road to Greeneville TN is open - groceries and gas available – accepting credit cards
Senior Meal Sites:
The following meal sites will be open on Friday, 10/4 – Marshall, Shelton Laurel (open M-F 8-8, possible Sat),, Center Community, Upper Laurel
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St. Water is available at all volunteer fire departments and at cooperative extension.
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.
Clothing and Household Items (Non-food):
Donations are not needed at this time. There is a lot available.
Residents who have been displaced or have lost their household goods are welcome to select what they need from the Madison High School cafeteria, open at 9am.
Trash:
- Mars Hill Trash collection will be Tuesday 10/1.
- County trash sites are open. Hot Springs is taking household waste only.
Banks:
First Citizen and SECU are open with ATMs.
Medical:
- Arrangements are being made for an oxygen filling station, insulin, medical kits with suturing materials, IV kits, and bandages to come into the county. We hope to have it available Thursday 10/3. More details to be announced.
- All branches of the Hot Springs Health Program are open during regular hours.
- The Health Department is open, including WIC services, during regular hours. Tetanus shots are available at the Health Department. Formula is available at the high school cafeteria and cooperative extension.
- Medical facility at Ebbs Chapel and beside Little Creek Café are open for medical assessment and minor laceration care
Prescriptions:
- The Hot Springs Health Program can help to fill existing prescriptions. You do not need to be a patient to be seen by them. Please bring your empty container with dosage information, if possible, and they will work to help with refills. They cannot get refills on expired prescriptions.
- Marshall Pharmacy & Gifts is open at 9am and can help with over the counter and prescription medicines. They can help with emergency and non-emergency prescriptions no matter where they were originally filled.
- Prescription Pad in Weaverville is available to support through their drive-through.
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week, beginning 10/2 – not a crisis line – you will be connected to a trained counselor
Mental Health Emergency – Mobile Crisis – 888-573-1006
Welfare Checks:
- Resident Welfare checks, contact Madison County Emergency Operations Center at 828-649-1955 or email [email protected]
- Residents trying to connect with family members may call NC 211 (or 1-888-892-1162 if calling from out-of-state) to report missing loved ones.
Disaster Info:
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
FEMA:
Information for Homeowners and Rental Housing Owners:
To avoid compromising your potential for FEMA reimbursement, it is recommended that you wait on FEMA before cleaning up.
If you cannot avoid starting the cleanup process, please make sure you do the following:
- Take numerous photos of everything damaged before cleanup
- Debris can be hauled within 12 feet of a state road. FEMA will eventually arrange pickup.
- If you dispose of any items you MUST maintain a list of everything that is disposed with an estimated value and where it was disposed of.
- Create an inventory of what was lost with estimated date of purchase and amounted paid
Farmers:
For losses - Farm Losses:
- Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email Charles at [email protected]. He will have a box at his office to drop off information if you miss him.
- There should be a load of feed and hay at the fairgrounds on Friday. More details to come.
Open Roads per Highway Patrol (10/1/2024)
·1 lane I-40E
·26W to Exit 3 then US-19 to Erwin
·26 to SC open
·26 to US 74 to Charlotte
·NC 208 to Greeneville
·US 25/70 to Newport
Mail Service:
- Mars Hill mail service has resumed.
- Weaverville is coordinating Marshall mail deliveries.
- Working to get Hot Springs established.
- Mail delivery is postal mail only. No Amazon or other packages will be coming through. They are not able to handle them at this time. May need to reconsider Amazon orders coming into county.
10/1/2024 Update:
Important Updates from the County:
Schools have been closed until further notice.
Food Distribution:
Food and water supplies are being routed to area volunteer fire department to move them closer to each community. Residents can pick up there.
Resources also available at Beacon of Hope – waived income requirement – open 12-4 – 5111 US Hwy 25/70 and Little Ivy Baptist Church in Mars Hill (1053 Crossroads Parkway – 828-779-1991)
Groceries:
The following meal sites will be open on Friday, 10/4 – Marshall, Shelton Laurel, Center Community, Upper Laurel
Gas:
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments and at cooperative extension.
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. They are not a food distribution site.
Clothing and Household Items (Non-food):
Accepting donations at the cafeteria of Madison High School
Residents who have been displaced or have lost their household goods are welcome to select what they need from the Madison High School cafeteria, open at 9am.
Trash:
Medical:
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week, beginning 10/2 – not a crisis line – you will be connected to a trained counselor
Mental Health Emergency – Mobile Crisis – 888-573-1006
Community Gatherings:
Welfare Checks:
Disaster Info:
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
Open Roads per Highway Patrol (10/1/2024)
Important Updates from the County:
Schools have been closed until further notice.
Food Distribution:
Food and water supplies are being routed to area volunteer fire department to move them closer to each community. Residents can pick up there.
- Marshall VFD – operating at AB Tech – 4646 US 25/70 Hwy
- Walnut VFD – 10025 US 25/70 Hwy
- Big Pine VFD - 7909 Big Pine Rd
- Laurel VFD - 4949 NC 212 Hwy, Marshall (they are also accepting donations)
- Ebbs Chapel Community Center - 281 Laurel Valley Rd, Mars Hill
- Mars Hill Fire Dept - 56 N Main St., Mars Hill
- Country VFD - 486 Church Rd., Hot Springs, NC
- Spring Creek VFD - 13131 NC 209 Hwy., Hot Springs
- Hot Springs VFD - 38 S Andrews Ave Hot Springs
Resources also available at Beacon of Hope – waived income requirement – open 12-4 – 5111 US Hwy 25/70 and Little Ivy Baptist Church in Mars Hill (1053 Crossroads Parkway – 828-779-1991)
Groceries:
- Walmart in Weaverville (getting stocked every two weeks)
- Public in Weaverville (getting stocked every few days)
- Ingles (Marshall) – letting in 10 people at a time due to cashier shortage – cash only – limited stock available
- Ingles (Mars Hill) – Limited stock available
- Road to Newport is open – groceries and gas available – accepting credit cards
- Road to Greeneville TN is open - groceries and gas available – accepting credit cards
The following meal sites will be open on Friday, 10/4 – Marshall, Shelton Laurel, Center Community, Upper Laurel
Gas:
- Mountain Energy on Monticello Rd. has fuel (10/1/2024)
- BP (exit 2 Mars Hill) has fuel (10/1/2024)
- Exxon in Marshall has fuel (10/1/2024)
- Ingles Marshall has fuel (10/1/2024)
Water:
Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St.
Water is available at all volunteer fire departments and at cooperative extension.
Shelter:
If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. They are not a food distribution site.
Clothing and Household Items (Non-food):
Accepting donations at the cafeteria of Madison High School
Residents who have been displaced or have lost their household goods are welcome to select what they need from the Madison High School cafeteria, open at 9am.
Trash:
- Mars Hill Trash collection will be Tuesday 10/1.
- County trash sites are open.
Medical:
- The Mashburn office of the Hot Springs Health Program will be open daily from 9-4. You do not need to be a patient to be seen by them. If you are out of important daily medication, please bring your empty container with dosage information, if possible, to Mashburn and they will work to help with refills.
- The Hot Springs branch of the HSHP is open 9-4.
- Mars Hill Medical Center open from 9-5
- The Health Department is open, including WIC services, during regular hours.
- Marshall Pharmacy & Gifts is open at 9am and can help with over the counter and prescription medicines. They can help with emergency and non-emergency prescriptions no matter where they were originally filled.
Mental Health:
Madison County Mental Health Support Line – 828-206-3290 – available 10am-7pm, 7 days a week, beginning 10/2 – not a crisis line – you will be connected to a trained counselor
Mental Health Emergency – Mobile Crisis – 888-573-1006
Community Gatherings:
- Hot Springs – 11am daily – Elementary School – Wendy Stancil
- Walnut Community Center – 6pm daily – Margery Misenheimer
- Spring Creek Community Center – 9:30am daily -Rebecca Gahagan and W Shane Poole
- Laurel Community Center – 7pm – Cheoah Landis
Welfare Checks:
- Resident Welfare checks, contact Madison County Emergency Operations Center at 828-649-1955 or email [email protected]
- Residents trying to connect with family members may call NC 211 (or 1-888-892-1162 if calling from out-of-state) to report missing loved ones.
Disaster Info:
North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process. Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.
Open Roads per Highway Patrol (10/1/2024)
- 1 lane I-40E
- 26W to Exit 3 then US-19 to Erwin
- 26 to SC open
- 26 to US 74 to Charlotte
- NC 208 to Greeneville
- US 25/70 to Newport
9/30/2024 Update:
County is in the initial stages of our recovery operation.
State EOC has replaced lost communication system, power generation and initial meal delivery.
Each fire department has been established as a pickup point.
Beginning to collect list of names of volunteers and contractors who can support the recovery effort.`
County is in the initial stages of our recovery operation.
State EOC has replaced lost communication system, power generation and initial meal delivery.
Each fire department has been established as a pickup point.
Beginning to collect list of names of volunteers and contractors who can support the recovery effort.`